Current Student FAQs
Important Contact Details
Reception: +44 (0)2393 84 8540
Emergency phone: +44 (0) 7872 548496
University of Portsmouth
University of Portsmouth Coronavirus Helpdesk:
Telephone: +44 (0)23 9284 5588
Medical emergencies: 999
Non-Emergency Police Helpline: 101
Samaritans (charity to support mental health emergencies): 116 123 (open 24 hours)
Current Student FAQs
Is ICP open for face to face teaching?
The UK government has updated its COVID-19 guidance in early January, and as a result all courses are now being taught online until the UK government advises otherwise. We currently believe this will be until mid-February at least.
Until that point, ICP and the University of Portsmouth are closed while the UK is experiencing stricter measures. University buildings and facilities such as the library, Open Access IT areas and student services are still open, however.
I am due to return in January 2021 for the next semester. What is the enrolment process?
- ICP re-registration for the January 2021 semester will be fully online. You will receive more information about the enrolment process via email.
If you have any questions with regards to enrolment, please email firstname.lastname@example.org
How is ICP supporting current international students who are now studying online?
- Our current students can access their lectures online and all of the Virtual Learning Environment (Moodle). Any queries can be raised through our Virtual Reception (available Monday to Friday, 10.00am-11.00am and 3.00pm-4.00pm UK time), our phone line or our emergency phone number. The full Academic and Student Services team are readily available and wanting to continue supporting our students.
How is ICP supporting students who suspect they have COVID-19?
- ICP is updating our student body regularly with the latest updates from the Government and local Health Providers. Students should follow the advice of the National Health Service as their health and well-being is of the upmost importance. If a student suspects they have Covid-19, we would ask them to get in touch with our Student Services Team who will support them with any impact upon their studies and reaching out to relevant support mechanisms in place if they find themselves self-isolating.
As a current student in the UK, are Covid-19 diagnoses and treatments covered by the NHS Health Surcharge?
- NHS treatment for the Coronavirus (COVID-19) is free of charge for all ICP students provided that they have paid the immigration health surcharge and their immigration permission has not expired. ICP students who have a European Health Insurance Card (EHIC), our students can use it to receive free NHS treatment, at least until 31 December 2020.
For information about how to find help with healthcare at this time, see General support for international students.
How will ICP support students who want to stay on-campus during the closure of campus?
- Whilst the restrictions remain, our students here in the UK can access their lectures online, all of the Virtual Learning Environment (Moodle), our Virtual Reception available for students in the morning and afternoon Monday - Friday, both our phone line and our emergency phone number remain open and the full Academic and Student Services Team are readily available and wanting to continue supporting our students.
How will ICP support students who stay off-campus during the closure of campus?
- Similarly to our students here in the UK, our students overseas can access their lectures online, all of the Virtual Learning Environment (Moodle), our Virtual Reception available for students in the morning and afternoon Monday - Friday, both our phone line and our emergency phone number remain open and the full Academic and Student Services Team are readily available and wanting to continue supporting our students.
I want to return home during the closure, what is the process for deferral of study?
- We recommend you carefully consider the latest travel guidance before travelling. Please keep in touch with us via email@example.com or +44 2392 84 8540 about any travel plans you have. It is still important that as sponsors of your visa, we know where you are. If you are travelling or have already travelled, please make sure you complete a Leave of Absence form and send it to firstname.lastname@example.org with your flight ticket and any other required documentation.
What impact will this have on my Student Route visa?
- If you return home, the University will continue to sponsor your Student Route visa during this period. We expect you to continue to engage with any learning and assessments which are provided online. If you leave the UK or have left already, you should complete the Leave of Absence form.
- There are no changes to your working rights, and employment permissions. Student Route students will continue to be restricted during term time, as you will be expected to be working on your studies. Semester dates also remain the same at this time.
- If your visa is due to expire soon, contact the Student Services team on email@example.com for further advice. Please give your full name and student number so that they can assist you further. The University is waiting for further information from UKVI about how visa extensions will happen during this time.
I am having issues paying for next semester fees, can you help?
- We understand that this might be a difficult time for people, and will deal with any queries on tuition fees sensitively, and on a case-by-case basis. Please contact Student Services, with as much information as you can, and we will support as best we can.
I am already in the UK studying Pre-Sessional English. Will I be able to progress to my chosen degree?
- Any students who successfully complete their Pre-Sessional English Programme will be eligible to continue onto the next Stage of their Programme.
How do I access my saved work on the University of Portsmouth drive?
- Instructions can be found here
- Mac users, please contact the University of Portsmouth Service desk on +44 (0)23 9284 7777, or email at firstname.lastname@example.org for support getting access.
Should I fly home now?
- We recommend that you follow the latest travel guidance before considering travelling, and please ensure you keep in touch with us to let us know your plans.
Please also consider checking with your insurance company how this might affect any claim you might want to make at a future date.
What if I do go home and can’t fly back?
- We will deal with any individual situations on a case by case basis, but again, please for now make sure you inform us of your plans.
What if I do not wish to continue my studies at this time and wish to suspend or withdraw from my course?
- If you are not continuing with your current course then the normal processes apply. You will need to contact email@example.com and we will help you to complete the appropriate paperwork to suspend or withdraw from your course. The University is then required to inform the Home Office of this and withdraw sponsorship for the Student Route visa. We will confirm by email to you when this has been done and provide you with advice on how long you have to leave the UK.